Refund Policy
Last updated:
Complete transparency on cancellations, returns, and your money.
Order Cancellation
We understand that plans change. Here is how we handle cancellations across different product types:
Standard Orders
Cancellations must be made before dispatch or within 3 days of placing the order, whichever is earlier.
Customized Products
For personalized items, a 30% cancellation fee is deducted to cover design and processing costs once production begins.
Note: Once an order is dispatched or out for delivery, cancellation requests cannot be accepted. You may refuse the product at the time of delivery.
Damaged or Defective Products
Your satisfaction is our priority. If you receive a damaged, defective, or incorrect product, please follow these steps:
- Report the issue to our customer service team within 7 days of delivery.
- Provide clear photos of the defect and the packaging.
- After verification, we will provide an appropriate resolution (replacement, wallet credit, or refund).
Refund Process & Timelines
Our refund process is designed to be seamless and flexible:
Wallet Credit
Approved refunds are first credited to your Site Wallet within 24–48 hours of quality check approval.
Bank Transfer
Wallet balance can be transferred to your original payment method within 7 working days upon request.
Flexible Usage
You can use your Wallet balance for future purchases anytime before the transfer to your bank is initiated.
Manufacturer Warranty
For products that come with a manufacturer's warranty (e.g., certain electronic accessories), please contact the brand manufacturer directly for support, repair, or replacement services.